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Jun 18, 20211 min read
UX in Music? It's a Thing!
Jess talks UX with conductors and composers - we explore how UX research can help orchestras connect with their audiences.
Oct 28, 20202 min read
Revamping a Software Product for Commercial Real Estate
Solving a multi-team software problem (and communication problem!) for a national commercial real estate company.
Oct 23, 20203 min read
Design & Research in Agile
Exploring how to fit design and user research into an agile development cycle - without breaking anything!
Oct 22, 20205 min read
Rebuilding Telecom Sales Software to Work for Everyone
Taking a sales team from dejected to ecstatic with an intuitive software rebuild
Oct 22, 20203 min read
Building a Multi-Pathed Insurance Quoting Software
Rebuilding a legacy order entry system for a call center.
Oct 8, 20203 min read
Standardizing User Research
Jess explores the benefits of creating consistent user research artifacts.
Oct 2, 20203 min read
User Research: A Process Overview
An outline of a simple process for determining scope and methods of a user research project.
Sep 28, 20203 min read
Which Thing Should We Do First?
A variation on the prioritization matrix with clarifying questions to empower teams.
Sep 24, 20203 min read
Done Is Better than Perfect
Jess looks at the idea of perfect or finished and offers a different approach to completing projects.
Sep 16, 20203 min read
Quick Guide to Stakeholder Interviews
7 simple tips to make sure stakeholder interviews go smoothly.
Sep 15, 20204 min read
Making Friends with "Why"
Jess explores curiosity and beginner's mindset as essential tools for researchers.
Apr 16, 20205 min read
A Guide to UXR Portfolios
When you don't have polished mocks to show, your portfolio IS the portfolio.
Feb 3, 20205 min read
Stimulus & Response in Your Work Environment
Jess incorporates meditation as a way to help manage difficult moments at work.
Jan 7, 20203 min read
Change Your Words, Change the World
Jess plays with words, asking why we call people 'users' and what would happen if we changed that.
May 18, 20194 min read
Be a Leaf on the Stream
Jess reflects on an awkward encounter where they were trying to force things to work out.
Dec 12, 20183 min read
Take Care of Yourself
Jess reflects on what it felt like to come back to themself and learn to take care of themself.
Oct 18, 20183 min read
On Asking
Jess shares an amazing life experience around asking for what we dream of.
Jan 31, 20182 min read
Attack or Engage: We Need a Shift in Leadership Mindsets
Jess shares thoughts on UX industry leaders who choose to attack instead of engage.
Aug 31, 20175 min read
How to Find, Buy, and Launch a KMS, Part 2
Jess walks through steps to implement and onboard teams to a new enterprise software.
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