I love customer experience maps as discovery tools, but maybe not for the reasons you think.

Solving a multi-team software problem (and communication problem!) for a national commercial real estate company.

Exploring how to fit design and user research into an agile development cycle - without breaking anything!

Taking a sales team from dejected to ecstatic with an intuitive software rebuild

Rebuilding a legacy order entry system for a call center.

Jess walks through steps to implement and onboard teams to a new enterprise software.

Jess lays out a case study for finding an enterprise software for the marketing team.